Plain words
Service terms
Thirteen short promises between you and Casa Bella.
The thirteen terms
These service terms are an agreement between you and Casa Bella Cleaning Services, LLC ("Casa Bella," "we," "us" or "our"), 14673 Sand Ridge Rd, Bowling Green, OH 43402, phone (419) 308-1686, email Contact@CasaBellaCleaning.info.
What we do
We provide the cleaning services described in your written quote or work order.
Prices
Prices come from our current price list or your written quote. A place that is extra soiled may add $40 to $60, depending on the time required. Stained walls, nicotine and smoke residue are cleaned at $29 per hour.
Photos as records
We photograph each place before and after cleaning to document its condition and our work. Photos are attached to your invoice and shared only with you (and your property manager, if you have one), or when needed to settle a dispute about the work. We do not use them in advertising without your written permission.
Access, cancellations and trip charge
Please give us a way to get in. Cancel by 5:00 pm the evening before at no charge. A late cancellation, or a visit where we cannot get in or the place is not ready, carries a $29 trip charge.
Invoices and payment
Invoices are due in 15 days (Net 15). We accept bank transfer, card, Cash App, Venmo, Zelle and checks. We never ask for a deposit.
Card processing fee
Pay by bank: no fee. Pay by card: includes a 3% processing fee. Both prices are shown side by side before you choose.
Late fee
A late fee of 1.5% per month (minimum $25) applies to balances unpaid after 30 days. Collection costs may be added where Ohio law allows.
48-hour free touch-up
If we missed something, tell us within 48 hours and we will come back and touch it up, free.
Damage
If you believe something was damaged, please tell us within 48 hours, with photos if you can, so we can make it right.
Keys and codes
Keys and access codes are kept secure and used only for your jobs. We return keys or clear codes when you ask, or when the work is done if we only needed them once.
Independent contractors
Our cleaners are independent contractors. Please send every request, change and payment to our office, not to a cleaner.
Changes to these terms
We will give you 30 days of notice before these terms change.
How you agree
You agree to these terms by accepting a quote, sending a work order, or continuing to use our services.
Your right to review. Nothing in these terms limits your right to post an honest review of our work.
On every quote and invoice: "Net 15. A late fee of 1.5% per month (minimum $25) applies to balances unpaid after 30 days. A 3% processing fee applies to card payments."