Questions and answers

Our office is open Monday to Friday, 9:00 am to 5:00 pm. After hours and on weekends, leave a message and we get back to you.

You choose up to three days that work and a time of day. Our scheduler confirms your day by phone or email. We would rather confirm a time we can keep than promise one we cannot.

Always. For standard jobs you see the price right away. For water extraction, trash-outs, commercial work and anything unusual, Esther looks at it and prices it personally, at no charge.

Yes. Ohio taxes cleaning services, and the rate depends on the address of the home or building, for example 6.75% in Wood County and 7.75% in Lucas County. Your written quote shows the exact amount.

If a place needs much more than a normal clean, it may add $40 to $60, depending on the time required. We attach the before photos so you can see why.

Cancel by 5:00 pm the evening before and there is no charge. Later cancellations, or visits where we cannot get in, carry a $29 trip charge.

No. Tell us how to get in: a lockbox, a door code or a key at the office. Your cleaner sees those details only on the way to your job, and they disappear from the app afterwards.

Independent cleaning professionals who work with Casa Bella, wearing Casa Bella shirts. They arrive with their own equipment and the cleaning products.

Yes, before and after, to document the work. The photos go with your invoice and are shared only with you (and your property manager, if you have one), or when needed to settle a dispute about the work. We never use them in advertising without your written permission, and our cleaners do not photograph people or personal papers.

Just tell us about them when you book, so your cleaner knows what to expect. For carpets, pet stain and odor treatment is $30 per spot.

Look for the faucet pointing left, toilet lids up with lavender in the bowl, blinds three-quarters down and fresh vacuum lines in the carpet. Those are our signature touches.

Never. You pay after the job.

Your invoice arrives by email with the before and after photos and a pay link. Pay by bank: no fee. Pay by card: includes a 3% processing fee. We also accept Cash App, Venmo, Zelle and checks. Invoices are due in 15 days.

Call or email us. A real person from our office will walk you through it, in English or Spanish.

Sí. Our office and many of our cleaners speak Spanish.

A professional rotary extraction carpet cleaning machine. We chose it in 2012 after researching the best carpet cleaner in the industry, and every carpet job includes deodorizing.

Yes. Turnovers are our biggest work: units photographed before and after, work-order numbers on every invoice, and billing by job, week, batch or month.

A W-9, yes, on request. For anything else your company requires, tell us in the proposal form and we will answer in writing.

Yes. Choose an amount or a service on our gift certificates page, and we will help you send it.